Privacy Policy mana4d

1. Information We Collect

mana4d collects various categories of information from users for platform operation and regulatory compliance purposes. This information falls into two main categories:

1.1 Information You Provide Directly

When you register an account, submit an enquiry or carry out a transaction, you may provide the following information:

• Full name as it appears on your official identification document
• Active email address and mobile phone number
• Date of birth for age verification purposes (21 years and above)
• E-wallet account information or payment method you have registered
• Account password (stored in hashed form — cannot be read back)
• Any communications you send to our support team

1.2 Information Collected Automatically

When you browse or use the mana4d platform, our system automatically records certain technical information, including:

• Device IP address and type of web browser used
• Device operating system (Windows, Android, iOS and so on)
• Login session data including date, time and approximate location
• Pages visited, buttons clicked and time spent on the platform
• Cookie data and session tokens used to maintain your login

2. Purpose of Data Use

The information we collect is used solely for legitimate purposes directly related to the operation of the mana4d platform:

• User account registration and management
• Identity and age verification (21+) in line with international licensing obligations
• Processing deposits and withdrawals via supported payment methods
• Detection and prevention of fraud and money laundering activities
• Contacting you regarding account status, transactions or important updates
• Ongoing improvement of platform services, interface and performance
• Compliance with legal requirements and regulatory reporting obligations
• Providing effective customer support in Malay and English

3. Sharing Information With Third Parties

mana4d takes the obligation of user information confidentiality seriously. We do not share your personal information with outside parties except in the following circumstances:

3.1 Authorised Service Providers

We work with selected service providers who assist us in running platform operations, including payment processors, server hosting providers and identity verification services. All such parties are subject to strict confidentiality agreements.

3.2 Legal Obligations

In certain situations, we may be required to disclose user information to relevant authorities based on court orders, financial crime investigations or licensing regulatory requirements. Any such disclosure will be carried out in accordance with the prescribed legal procedures.

3.3 Business Transfer

In the event of a merger, acquisition or transfer of mana4d assets to another entity, user information may be transferred as part of those assets. You will be notified before any such transfer takes place.

4. Cookies and Tracking Technology

mana4d uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit our website.

4.1 Types of Cookies Used

• Session Cookies: Store your login status during an active session. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Store your language settings and display preferences for future visits.
• Analytics Cookies: Help us understand how users interact with the platform for ongoing improvement purposes.
• Security Cookies: Used to detect unauthorised access attempts and protect your account.

You can control or block cookies through your web browser settings. However, some platform functions may not work properly if cookies are fully disabled.

5. Data Storage and Security

The security of your information is a top priority for mana4d. We implement comprehensive technical and organisational measures to protect your data from unauthorised access, loss or misuse.

5.1 Technical Security Measures

• Data encryption in transit using 256-bit SSL/TLS protocol
• Encryption of data stored on servers using industry standards
• Intrusion detection system (IDS) that monitors suspicious activity in real time
• Role-based access control — only staff who require access are permitted
• Regular security audits by internal and external security teams

5.2 Retention Period

mana4d retains your personal information for as long as your account is active or as long as needed for service purposes. Once an account is officially closed, data not required for legal or regulatory purposes will be deleted within a reasonable period.

6. User Rights Regarding Personal Data

As a mana4d user, you have certain rights regarding your personal information that we hold. These rights include:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may ask us to correct information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that we delete your personal data.
• Right to Restrict Processing: You may ask us to temporarily stop processing your data in certain situations.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request that your data be sent to another service provider in a machine-readable format.

To exercise any of the above rights, please contact the mana4d support team, which operates 24/7 via live chat or email. We will process your request within a reasonable period.

7. Third-Party Links and Services

The mana4d platform may contain integrations with payment providers such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency networks (USDT, BTC, ETH). Although we select these partners carefully, each of their privacy policies is independent of mana4d.

mana4d is not responsible for the privacy practices of those third parties. We encourage you to read the privacy policy of each service provider you use for financial transactions on our platform.

8. Cross-Border Data Transfer

As mana4d operates under international licensing, your personal data may be stored or processed on servers located outside Malaysia. Any such data transfer will be carried out with adequate safeguards and in line with accepted international data protection standards.

We ensure that all overseas data processors we use are subject to contractual obligations equivalent to Malaysia's data protection standards.

9. Changes to This Privacy Policy

mana4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements or new platform features. The "Last Updated" date at the top of this document will be updated whenever there is a material change.

For significant changes or those that materially affect your rights, we will send a notification to the email address registered in your account or display a clear notice on the platform before the changes take effect. Continued use of the platform after the effective date is considered acceptance of those changes.

10. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by mana4d, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the mana4d platform in Malay and English
• Email: [email protected]

Our support team is ready to help and will handle every privacy-related enquiry seriously and in a timely manner.